Shipping and Delivery Policy

Thank you for choosing www.mastergrip.co.za for your purchase. Our Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of your orders. Please review the following information to ensure a smooth and satisfying shopping experience.

Processing Time:

• Orders are typically processed within 1-2 business days from the date of purchase. Kindly allow for between 5 and 10 business days for your order to be ready to be shipped, as all products are made to order.

• Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Timeframe:

• Our standard shipping option delivers orders within 1- 2 business days from the date of shipment.

• Delivery times may vary based on your location and may be subject to unforeseen delays such as weather conditions or other external factors.

Shipping Methods:

• We offer flat rate shipping for all orders.

• Expedited shipping options may be available at an additional cost. Please contact our customer support for more information.

• We make use of the Courier Guy in South Africa

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• Use the tracking number to monitor the status and location of your package.

Delivery Address:

• Please ensure that the shipping address provided is accurate and complete.

• We are not responsible for orders shipped to incorrectly provided addresses. Contact us immediately if you need to make any changes to your shipping information.

Delays and Issues:

• While we strive to deliver your orders within the specified timeframe, unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

• If you encounter any issues with your delivery, please contact our customer support team for assistance.

International Shipping:

• We currently do not offer international shipping. 

Returns and Refunds:

• For information on returns and refunds, please refer to our Returns and Refunds Policy.

By placing an order with www.mastergrip.co.za, you agree to the terms and conditions outlined in this Shipping and Delivery Policy. We appreciate your trust in us and are committed to providing you with a seamless shopping experience.

If you have any questions or concerns, please don’t hesitate to contact us.